Refund policy

Exterior Mouldings is operated by Boss Products Pty Ltd (ABN 15 081 142 387), referred to in this policy as "Exterior Mouldings", "we", "us" or "our".

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bossproducts.net.au. Please note that returns will need to be sent to the following address: 40 Sinclair Road, Dandenong, Victoria, Australia, 3175.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@bossproducts.net.au.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned: custom or made-to-order pieces, and any item that has been installed, painted, sealed, cut or otherwise modified. We also cannot accept returns on sale items or gift cards. If you're unsure about a specific item, please contact us before ordering.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@bossproducts.net.au.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.